Scope of Application

These terms of delivery and payment for hardware and software shall apply to the Agreement regarding the sale and / or the right of use of equipment, components and / or standard software (hereinafter referred to as “products”) between Aventra Oy (hereinafter referred to as the "Aventra") and the customer in Aventra Webshop.

Aventra sells products to companies and private persons in Finland and abroad.  By confirming an order customer accepts these terms and conditions, product pricing and shipping costs.

Birth of the Agreement

The order is binding, and the agreement comes to force, when the order is confirmed by using the check-out functionality in the online shop to pay for the purchase. 

Terms of Delivery

Delivery term is FCA (Espoo, Finland) the Incoterms 2020. 

The customer is obliged to carefully inspect the delivered Products and claim compensation on possible mistakes in the delivery of the Products without delay. The delivery shall be deemed accepted if the customer has not presented Aventra with a written notice regarding the delivery of the Products within seven (7) days of the delivery date. 


Customer can make the order by creating user account, or without registering. Customers are responsible for ensuring that their passwords are kept safe and secret and shall be liable for any transactions made with their user name. If customers notice or suspect that their user name has become public or that their user name is being used in an unauthorised manner, they must immediately notify Aventra.

Delivery Terms

Ordered products are dispatched normally in 3 working days from confirmed and paid order. If the products are not available, Aventra shall deliver the products within a reasonable time after they are again available.

If Aventra has outstanding receivables from the customer, Aventra has a right to refrain from delivering the products until the customer has made the payments which have fallen due. The agreed delivery time will be extended accordingly.

Aventra is responsible for packing and shipping of the ordered products by post or DHL Express. Aventra reserves the right to charge customer for this service according to the current price list. Delivery times vary depending on the destination country and Aventra is not responsible for possible delays after ordered products have been handed over to post.

In Finland orders will be delivered as priority letter, postal or DHL Express delivery.

Other countries. There are several shipping options depending on the destination country. If the shipment is valuable, additional delivery insurance is recommended. Also, the international postal express network service EMS is available including door to door service and insurance up to 1680 Euros. Express Letter, which is delivered to most countries, is faster than a priority letter. More information is available from Finnish Post. DHL Express includes tracking code, which is delivered to customer when available

Aventra has right to refuse to deliver orders to certain countries because of subject to sanctions, insecurity or other similar reasons. If so, payment will be reimbursed directly to customer’s credit card.

The customer agrees to comply with the laws and regulations laid down by the authorities of Finland and with such laws and regulations laid down by authorities of the country of origin of the products as notified to the customer by Aventra and concerning the export of products and technical information from Finland. The customer also agrees not to provide any products or technical information to a third party if doing so would violate the laws or regulations laid down by the authorities of Finland or such laws or regulations laid down by the authorities of the country of origin of the product as are notified to the customer by Aventra.

ACS Readers

ACS readers are so called bulk pack (excluding SDK) and are delivered without instructions and driver CD. Drivers will normally upload automatically from Windows Update during installation. Drivers and instructions are available also in manufacturer’s webpage

Prices and Payment Terms

The prices of the products have been described in the Webshop and/or in order confirmation. If not otherwise agreed on in writing, Aventra's price-list which is in force at the time in question is applied. You can view the webshop prices with or without the Finnish VAT. To the prices without VAT the current taxes will be added. 

When the amount of taxes or public payments, or the collection basis defined by authorities change before the delivery of the products, either due to regulation change or change in the taxation practice, Aventra has the right to change the prices of the products accordingly. 

Purchases made in the Webshop are paid either with credit/charge card, bank transfer or in online bank.

Paytrail Oyj (2122839-7) is Aventra’s payment facilitator of the Webshop in cooperation with Finnish banks and credit institutions, except in bank transfer. Paytrail provides payment processing, receivable invoicing, reconciliation and reporting services.

Paytrail Oyj, business ID: FI21228397

Innova 2

Lutakonaukio 7

40100 Jyväskylä

Phone: +358 207 181830

The links to the following Finnish online banks are available:

Payments may be made by the following credit cards: Visa, Visa Electron and Mastercard. Webshop supports Verified by Visa and MasterCard SecureCode authentication for added protection.

The customer is responsible for all the charges related to bank transfer, so that Aventra receives the total amount of the order. In bank transfer instructions are available in the Confirm Order page and can be also printed as invoice. Order will be shipped when Aventra receives the full payment for the order.

Right to Return

Customer is entitled to a 14-day exchange and return policy. The return policy only applies to unused and re-sellable products in their original packaging. Purchase price will be reimpursed, excluding delivery cost.

Force Majeur

Aventra is not responsible for delays or damages due to force majeure. These obstacles and their consequences are beyond the reasonable control of Aventra.

Strike, block, boycott or other industrial action are also considered force majeure even if Aventra is the target or a part of it. 

Limitation of Liability

Under no circumstances shall Aventra be liable for any consequential damage related to product delivery such as cover purchase, loss of use or use advantage, loss of income, or destroyed data or files.

Governing Law and Settlement of Disputes

The Product delivery Agreement is governed by the laws of Finland. Disputes concerning product delivery shall primarily be solved through negotiation between Aventra and the customer. If the negotiations do not lead to a result satisfactory to both contracting parties, disputes shall be settled in arbitration in Helsinki by one arbitrator in accordance with the Rules of the Arbitration Committee of the Finnish Central Chamber of Commerce in the English language.